Ori and the Will of the Wisps – How to Fix Loading

This guide helps you on how to fix errors that are black screen, loading issue, FPS problem, etc. in Ori and the Will of the Wisps.

How to Fix Loading Screen?

HOTFIX v1.0b5 temporarily fixes the blue screen issue. The problem is with Steam servers that are not working correctly. Some other games are experiencing similar issues. Please, update the game, so you can play right away.

Hotfix Day 1 – v1.0b5

Oh no! Houston we have a problem!

Hello everyone!

We’ve just updated the game with the version 1.0b5. Since yesterday, something happened to Steamworks server API, a service provided by Steam, that made a lot of games crash when trying to connect to Steam services, like friend invite and getting players name, for example.

We needed to remove Player Invite for this fix, so you can all play the game without the blue screen.

We’re trying to fix this problem right now, please, bear with us.
Sorry about that. It was an unexpected unfortunate launch.

Posted by steam: Thu, February 27, 2020 @5:31 pm +03

Everything is Fixed

Everything fix: matchmaking and player invite. v1.0b14 Cheers!


How to Fix Errors?

Check Files

You can check to see if your game files are causing this issue by following the steps outlined below.

How to check your game files:

1. Log in to Steam and go to your “Library” tab
2. Right-click on the game in your list, and click “Properties…”
3. In the Properties window, click the “LOCAL FILES” tab, then click “VERIFY INTEGRITY OF GAME FILES…”
4. Wait for the validation process to complete

In some instances, the issue can be resolved by validating your game files and then adjusting them to the appropriate files if necessary.

The game screen is not displayed properly/Game stops on a Loading screen.

The image data used in game are not correctly installed. Please close the game and verify your files by right-clicking on DragonFang in your Steam library and opening the Properties window. In the Local Files tab, select Verify Integrity of Game Files… and wait for the operation to complete. You may then see the message: X files failed to validate and will be reacquired. Steam will re-download the necessary files.
Once this is complete, restart the Steam client and then restart the game.
If this does not solve your problem, please contact user support through Steam.

Check Nvidia Control Panel

[Note: This is for Nvidia users only]

The first thing you should do is click on ‘Adjust image settings with preview‘ located on the left side under 3D settings and make sure that ‘Use the advanced 3D image settings‘ is selected. Now:

  • Open Nvidia Control Panel.
  • Click on Manage 3D settings on the left bar.
  • Click on the Program Settings tab.
  • Locate Borderlands 3 from the drop-down menu under “Select a program to customize”.
  • If you don’t see the game on the list then click on the Add button and another list will appear.
  • If you still cannot spot the game then you need to add the .exe file manually.
  • Click on Browse.
  • Locate the folder where you have installed the game.
  • Select the executable file or the .exe file which in this case should be bl3.exe.
  • Once you have successfully added the game, you will then see the program settings become available for the game.
  • Now tweak the following settings: Threaded Optimization: On
    Power Management: Prefer Maximum Performance.
    Low Latency Mode: Off
    Texture filtering – Quality: Performance.

Troubleshooting Steps

Step 1 – Check your anti-virus software

This error is most commonly seen when your anti-virus software mistakenly reports game files as malicious and quarantines them.

There are a couple of ways to resolve this:

  • within the anti-virus software look for game files that have been reported and mark them as safe
  • set your anti-virus software to Game Mode
  • have the anti-virus software exclude that game folder when it scans for malicious content. Here’s how to do that with popular anti-virus software.

You should also temporarily uninstall any applications listed in our Programs Which May Interfere with Steam.

Step 2 – Verify Game Files

If it’s not caused by anti-virus software, the issue could be a corrupted file or failed download. To make sure you have all the files needed, restart your PC and then verify your game files. You can easily do that from your Steam Settings panel.

Step 3 – Submit a Steam Support ticket

If you’ve completed Steps 1 and 2 and are still seeing this error, please submit a ticket to Steam Support.

We’ll ask you for the following, so go ahead and include them with your ticket:

  • An uncropped screenshot of the error
  • An MSinfo (PC) or System Profiler (Mac) report.
  • A list of the programs that you have removed per the Programs Which May Interfere with Steam article.

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