Half-Life: Alyx – How to Fix WMR Controller (VR)

Why does not appear controllers at the menu? This guide try to help you on how to fix WMR controller (no) in Half-Life: Alyx VR. Please try the following solution. I hope these will fix your issue.

How to Fix WMR Controller (VR)?

1 – Solution

  • Create a new account with only English letters.
  • Reinstall WMR Portal after changing account name.

2 – Solution

Turn off both controllers by pressing the windows button for 5 seconds. Then turn on the left controller first, wait until it’s detected, then turn the right one on.

3 – Solution

Switch your Windows 10 in English.

4 – Solution

Create a new Win10 user.

5 – Solution

Do a fresh install with Windows 10 1909 with keeping only personal files (no programs or settings were pulled over).

6 – Solution

  • Check game files
  • Change to SteamVR beta,
  • Reinstall WMR for SteamVR
  • Update to NVidia driver (445.75)
  • Update Windows (KB4537572)

7 – Solution

Reinstall Windows Mixed Reality Portal via Settings > Mixed Reality > Uninstall. After restarting and reinstalling it with the Windows Store, then getting some updates from Settings > Updates and Security > Check for Updates.

8 – Solution

If you are experiencing issues with the Controller, please see the topics below for troubleshooting suggestions:

Controller not connected
  • Make sure the controller is charged and on. Turn on the controller by pressing the system button (lowest button on the controller).
  • Charge controllers by plugging them into an outlet with the included micro-USB cord and power adapter. While plugged in, orange indicates charging. While plugged in, the LED color when fully charged is different depending on if the controller is on:
    • Green = fully charged and on
    • White = fully charged and off
  • If the light is solid blue, it is not successfully connecting. Re-pair your controllers by going to SteamVR > Devices > Pair Controller
  • If the light is solid red and your controller is not responsive, you will need to reset your controller.
    1. Hold down the trigger, menu button, trackpad button, and grip buttons on the controller (everything except the system button).
    2. While holding the buttons, plug your controller into your computer with a micro USB cord.
    3. Wait for five seconds and release the buttons. Ignore the new storage device that appears and unplug the micro USB cord to reset.
    4. Your controller should function normally now.
Controller Trackpad Issues

If your controller’s trackpad is twitchy and/or oversensitive, it needs to be calibrated.

  1. Make sure you have the latest Controller firmware. You can check by going to SteamVR > Devices > Update Firmware.
  2. Turn off the controller (Hold down the System button).
  3. While holding the Trigger and the Grip button, press the system button.
  4. The controller should turn on, and make a different noise than the standard power on noise.
Controller LED States
  • Green: Ready state for Vive
  • White: Ready state [Vive Pre development kit only]
  • Blue: Connecting – if it stays in this state, you can pair your controller by going to SteamVR > Devices > Pair Controller
  • Blinking Blue: Pairing mode
  • Blinking Red: Low battery – charge your controllers by plugging them into an outlet with the included micro-USB cord and power adapter.
  • Orange: Charging

9 – Solution

If you are experiencing problems with missing or corrupt files in SteamVR or you are encountering an Error 301, make sure the SteamVR tool is correctly installed by verifying the tool cache.

  1. Quit SteamVR and go to the Steam Client.
  2. Find SteamVR under Library > Tools.
  3. Right click on SteamVR and select Properties. Click on the Local Files tab.
  4. Click Verify Integrity of Tool Cache.

If that doesn’t work, try deleting the local files. Follow steps 1-3 from above and select “Delete Local Tool Content.” Double click SteamVR in the tools library to reinstall.


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