112 Operator – Useful Tips (Gas Leak, Accident, Package, DRS, Aid, etc.)

Useful tips for gas leak, car accident, package, DRS, plans, first aid, etc. in 112 Operator.

Useful Tips and Tricks

Use Headphones Or Speakers

Use headphones or speakers to improve your experience!

Listening to voice-over dialogues and the background sounds helps you to resolve cases more efficiently.

4W Rule

These are the common questions asked during an emergency call:

  • Where are you?
  • What happened?
  • When did it happen? Is it still going on?
  • Who is involved in the accident?

Possibly: Does someone have any weapons?

Suspicious Package

If you notice an abandoned package or luggage:

  • 1. Don’t touch it, don’t try to move it or check what’s inside.
  • 2. Leave the vicinity and warn other people.
  • 3. Notify the police or security.
  • 4. Keep calm and follow the authorities’ guidelines.

Call or Care

If you see someone who needs help and:

  • If there are other people near: ask a specific person to call 112 and proceed to give first aid.
  • If there’s no one else around:

Call 112 before giving care for:

  • Any unconscious adult or child who’s around or over 12 years old
  • A child or an infant who suddenly collapsed
  • An unconscious child or infant with heart issues

Care before calling 112 for:

  • An unconscious child under 12 years old who you did not see collapse
  • A drowning person.

Car Accident

  • 1.Parkyour car off the road.
  • 2.Turn on hazard lights.
  • 3.Turn off the car engine.
  • 4.Call 112. Give the precise location of the accident (the number of the road, direction, mile etc.).
  • 5.Put a warning triangle on the road (at least 10 meters away).
  • 6.Check for hazards (fire, live electrical wires, gas-spilled fuel, broken glass).
  • 7.If the vehicle is still running turn it off. If its not running, make sure the ignition key is in the off position.
  • 8.Check for casualties (start with those who are quiet and not moving). Are they breathing?
  • 9. Do not pull an unconscious person out from the car if there is no risk of fire or explosion.

First Aid: Choking

1.Encourage the person to cough if their airway is still open.

2.If not, stand behind the person.

3.Wrap your arm around the waist of the choking person to support them.

4.Give 5 back blows between the shoulder blades.

5.Grasp your fist with the other hand just at the bottom of the front of the ribcage at the sternum.

6.Press hard into the sternum to do abdominal thrusts.

7.Repeat quick, upward thrusts, up to 5 times.

8.Call 112.

Cardiopulmonary Resuscitation (Cpr)

1.Place the person on their back on flat ground.

2.Make sure their airway is open and nothing is blocking it.

3.If you are alone call 112 Immediately, otherwise have a bystander call 112.

4.Put your hands, one covering the other, on the person’s breastbone, between the normal position of their nipples.

5.Keep your arms straight, do not bend your elbows.

6.Using your body weight, perform 30 strong compressions pressing down about 5-6 cm in a fast rhythm (about 2 compressions per one second)

7.Continue compressions until the help arrives (if you need to take a break, try to make it no longer than 10 seconds).

Don’t Call 112 Unnecessarily!

Remember, the 112 emergency number is for emergencies only! When you call 112 to report a non-emergency or an irrelevant issue, you’re blocking the line for people who are in real danger.

Don’t call 112 to get map directions for your trip, make a complaint about public service or to check if your phone works properly!

If you deliberately make an unnecessary 112 call, you might face serious legal consequences.

DRS ABCD Action Plan

When you find an unconscious person:

  • Check for DANGER: Make sure that area is safe for both you and the unconscious person (look out for fire, live electrical wires, gas (vapors or fluid) and broken glass)
  • Check for a RESPONSE: Ask for their name, tap them on the shoulder. If there’s no response:
  • SEND for help: Call 112 or ask someone to do it
  • Open the AIRWAY: Use the head tilt and chin lift technique to open the airway.
  • Check for BREATHING: Look, listen and feel to see if the person is breathing.
  • Check for pulse at the wrist or side of their neck using two
  • If there’s no pulse, commence CPR; continue until help arrives or the person recovers.
  • Use a DEFIBRILLATOR if available.

Emergency Call

Even if you don’t know the PIN number or pattern lock for a phone, you can always make an emergency call.

Look for “emergency call” option and dial the emergency number to notify appropriate services.

Some phones also allow you to call a contact saved as ICE (In Case of Emergency).

Make sure to also have one of these contacts saved in your phone!

First Aid: Seizure (Epilepsy)

1.Do not try to restrain seizures and do NOT put anything in the person’s mouth.

2.Clear the surroundings to protect the person from hitting something.

3.Try to protect the head.

4.Call 112 if:

  • The seizure lasts more than 5 minutes.
  • The person is not breathing after the seizure.
  • The person is heavily injured because of the seizure.
  • It is the person’s first seizure.

5.After the end of the seizures, make sure the person’s airway is open.

Earthquake Survival

  • Drop to the ground.
  • And a hideout (e.g. under a solid table, against the back of a couch/sofa).
  • Just after the quake stops, carefully leave the building.
  • Get out of electric cables and walls as they may collapse.
  • Stay on guard, as after-shocks may occur.

Evacuation From A Burning Building

Never ignore a fire alarm – do not assume it is a trial or a false one!

  • Do not waste time looking for things you do not have in an immediate reach.
  • And the escape route signs and follow them.
  • Use the stairs, NOT the elevator.
  • If there is a lot of smoke in the air, you should move near the walls in a bent position, or even on your knees
  • If the emergency exit is blocked, close the doorand seal it with a wet towel to open the window. Wait for the firemen’s arrival or take the fire escape stairs If available.

Gas Leak

  • Do not turn on the light or any electrical devices – that might cause an explosionl
  • Do not use lighters or matches.
  • Close the gas main valve In your home or apartment
  • Open all windows and doors.
  • Call 112 and warn your neighbors.
  • Leave the building.

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